I got down to the 3rd or 4th set of instruction and hey presto all is well. Reinstall the printhead Hold the printhead upright with the colored shape icons on the top. Make sure that the colored shape icon on the cartridge label matches the colored shape icon on the carriage slot. Please enter a Product Number to complete the request. Clean the electrical contacts inside the printer.

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HP Photosmart Plus e-All-in-One Printer – B210a

This product has been exchanged for a new or refurbished product. Choose ‘Refresh’ to update the list. This product was sold by a reseller. Make sure that the colored shape icon on the cartridge label matches the colored shape icon on the carriage slot.

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HP Customer Support – Software and Driver Downloads

Please wait while we process your request. Do not lift the latch next to the carriage to install the cartridges. Europe, Middle East, Africa. Select all Deselect all. Do not touch the electrical contacts with your finger. This product detection tool installs software cj216b your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.


Nc216b using this site, you accept the Terms of Use and Rules of Participation. If the product does not turn on by itself, press the Power button to turn it on.

Clean the edge between the ink nozzles and the electrical contacts. There are three areas on the printhead that need cn16b be cleaned: Close the cartridge access door. Please verify your product is powered on and connected, then try again in a few minutes. If this document does not solve the issue, you may want to contact customer support and see what they can do for you.

Modify your browser’s settings to allow Javascript to execute. Any warranty support needed would be completed by the third party that sold the product. Follow these steps to clean the printhead. However when it try to register it states there is no network connection. To check the warranty on your ink or toner supplies, go to hp.


HP Photosmart Plus e-All-in-One Printer – Ba – Driver Downloads | HP® Customer Support

This topic has been archived. Already have an HP account? Europe, Middle East, Africa. Lower the latch handle.

But at least it works now. Asia Pacific and Oceania.

Solved: Re: Photosmart Plus CNB Model Ba – HP Support Community –

Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Leaving the latch handle raised can result in incorrectly seated cartridges. How does HP install software and gather data?